A ticketing system is the most common means of correspondence that web hosting companies offer to their clients. It is most often part of the billing account and is the best way to fix an issue that requires some time to investigate or that needs to be escalated to a sysadmin. In this way, all replies contributed by either party will be stored in the exact same place in the event that someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to log in and out of at least two accounts to do a given operation or to contact the company’s customer service staff. In case you want to manage a handful of domains and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. It may also take considerable time for the provider to respond to your ticket requests.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our Linux shared website hosting service is not separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you need with only several clicks, without the need to leave your web hosting account. The ticketing system offers a quick-search box, which will help you track down practically any support ticket that you have submitted in the past, if you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to resolve a given issue before you actually submit a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any given moment and in case our help desk support team suggests that you should do something inside your hosting account, you can do it momentarily without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated server account in a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or stumble upon an issue, you can get in touch with our support team members on the spur of the moment without the need to go through a different admin console. You can search through your files or check different settings within your account while posting a new ticket or reading the reply to an older one. In case you have an immense number of tickets and you’d like to find a particular one, you can take advantage of the clever search box, which is available in the Help section. We will make sure you receive a reply in less than 60 minutes irrespective of the essence of your query or issue.