If you’ve got a website, a problem may always show up and it does not automatically have to be connected to the hosting service itself. For instance, something can go wrong when you update an app or some critical content might be modified or erased unintendedly. Whatever the nature of the problem might be, you will have to get in touch with the technical support staff and ask them to recover a backup or to help you resolve the problem that you are facing. How promptly they’ll do this will predetermine the period of time that your websites will be unreachable. For certain websites such as community portals or Internet shops, an oft-repeated downtime duration often equals losing users and money. Hence, it’s of primary importance that you use the services of a hosting company that offers not only a good tech support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us on weekends and legal holidays. Regardless of the essence of your question or issue, we’ll lend a hand immediately and will supply you with the necessary info to sort out any problem with your websites. The real reaction time usually does not exceed 15 to 20 minutes, which means that you can forget about waiting for hours and hours on end to get a problem solved or what is even worse – waiting all day only to receive an answer that more information is necessary while nothing’s solved. We will offer you assistance in a well-timed manner purely because we realize precisely how invaluable time can be in the dynamic digital age. The 60-minute reply guarantee applies to any billing or technical question that you might have associated with our Linux shared website hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a support ticket from your web hosting Control Panel or write an email associated with your semi-dedicated server, you will receive an answer within no more than 1 hour. You can touch base with us whenever you like in regard to billing, general or technical matters and considering the fact that we are on duty 7 days a week, you’ll invariably get help right on the spot. Depending on the specific question or issue, we’ll supply you with more info, fix the complication if it’s been caused by something within our reach or inform you what steps to take in case you need to modify a certain setting for an Internet app that we do not have access to. You can forget about waiting around for a whole day for each response. As it is, in most cases we respond to tickets and emails within 20-25 minutes max.